Klenka IT Solutions ("Klenka," "we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our websites, applications, and services.

1. Information We Collect

We may collect the following types of information when you use our services:

Personal Information:Name, email, phone number, billing details, and account credentials you provide during registration or communication.
Usage Data:Log files, IP address, device details, browser type, and activity on our websites and apps.
Communications Data:Call recordings, transcripts, or chat logs when using our AI and telephony services.
Business Data:Company information, recruitment data, timesheet records, or project-related details submitted via our platforms.
E-commerce Data:Orders, shipping details, and payment preferences for online purchases.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our services
Personalize your experience across Klenka platforms
Process payments and deliver products or services
Enable AI-powered call handling and transcription features
Ensure security, prevent fraud, and comply with legal obligations
Communicate with you regarding support, updates, and offers (where permitted)

3. Sharing of Information

We do not sell your personal information. We may share your data only with:

Trusted Service Providers:For hosting, payments, analytics, cloud storage, and communication.
Business Partners:When necessary to fulfill services you request.
Legal Authorities:To comply with applicable laws, regulations, or lawful requests.

4. Data Retention

We keep personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Call recordings and transcripts are stored only as long as necessary for service delivery and compliance.

5. Security

We use appropriate technical and organizational measures to protect your data, including:

Encrypted communications (TLS 1.2 or higher)
Role-based access controls
System monitoring and logging
Regular audits and staff training

6. International Data Transfers

Your data may be transferred and processed outside your country of residence. We ensure all transfers comply with applicable data protection laws.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict processing
Withdraw consent (where processing is based on consent)
Request a copy of your data in a portable format

To exercise these rights, contact us at info@klenka.com.

8. Cookies & Tracking

We use cookies and similar technologies to improve functionality, analyze usage, and deliver personalized experiences. You can manage cookie preferences in your browser settings.

9. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from minors.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Klenka IT Solutions

Cairo, Egypt

Email: info@klenka.com

Phone: +20 225379419